At UK Air Comms Ltd trading as Axis53 ("Axis53", "we", "us", "our"), we aim to provide high-quality products and reliable service to all our customers. Please review the following Returns and Refund Policy, which applies to all transactions unless otherwise agreed in writing.
1. Applicability
This policy applies to purchases made by business customers only.
Business customers do not benefit from the statutory cancellation rights provided under the Consumer Contracts Regulations 2013. Any return, cancellation, refund, or exchange is therefore subject to this policy and our discretion, except where otherwise required by law.
If you are purchasing as a consumer, separate consumer rights may apply.
2. Returns Period
Returns may be accepted at our discretion within 14 calendar days of delivery, provided the goods meet the eligibility criteria below.
Returns requested after this period will not normally be accepted unless covered by warranty, agreed in writing by Axis53, or required by law.
3. Eligibility for Returns
To qualify for return:
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Goods must be unused, undamaged, and in a condition suitable for resale.
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Goods must be returned in their original packaging with all accessories, manuals, documentation, and components included.
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Proof of purchase must be provided.
The following items are non-returnable unless faulty or supplied in error:
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Custom-built, configured, modified, or bespoke products.
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Special-order items procured specifically for the customer.
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Software licences, subscriptions, digital products, and downloadable content.
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Consumables and perishable items.
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Opened or activated software products.
Axis53 reserves the right to reject returns or apply a reasonable restocking charge where goods are returned incomplete, damaged, marked, or otherwise unsuitable for resale.
4. Return Authorisation
To request a return, contact:
sales@axis53.com
Please provide:
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Company name
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Order number or invoice number
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Product details
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Reason for return
If approved, Axis53 will issue a Return Material Authorisation (RMA) number.
Returns sent without an RMA may be refused and returned to the sender at the customer's expense.
5. Return Shipping
Unless goods are faulty, damaged on arrival, or supplied incorrectly, the customer is responsible for:
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Arranging return transportation
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Paying all shipping costs
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Ensuring adequate insurance where appropriate
Returned goods remain the customer's responsibility until received by Axis53.
We strongly recommend using a tracked and insured delivery service.
6. Inspection, Refunds and Credit Notes
All returned goods will be inspected upon receipt.
Subject to satisfactory inspection, Axis53 may issue either:
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A refund to the original payment method; or
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A credit note against the customer account.
Where applicable, a restocking and handling fee of up to 20% of the product value may be deducted.
Approved refunds will normally be processed within 7–10 business days of inspection and approval.
7. Damaged, Faulty or Incorrect Goods
Customers must inspect goods promptly upon receipt.
Any goods received damaged, defective, incomplete, or not matching the order must be reported to Axis53 within 5 business days of delivery.
Where a claim is verified, Axis53 may, at its discretion:
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Repair the product;
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Replace the product;
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Provide a refund or credit note.
Axis53 will cover reasonable return shipping costs for verified faults or supply errors.
8. Order Cancellations
Orders for standard stocked products may be cancelled before dispatch.
Orders for special-order, bespoke, configured, or customised products cannot be cancelled once confirmed by the customer and accepted by Axis53.
If goods have already been dispatched, any cancellation request will be treated as a return under this policy.
9. Warranty
Products supplied by Axis53 are covered by the applicable manufacturer's warranty unless otherwise stated.
Warranty coverage, duration, and remedies are determined by the manufacturer and may vary between products.
Warranty claims should be submitted to sales@axis53.com with proof of purchase and details of the fault.
10. Limitation of Liability
To the maximum extent permitted by law, Axis53 shall not be liable for any indirect, consequential, incidental, or business losses arising from the use of supplied products, including loss of profit, revenue, contracts, data, or business opportunity.
Nothing in this policy excludes liability that cannot legally be excluded under applicable law.
11. Policy Updates
Axis53 reserves the right to amend this policy at any time.
The latest version will always be published on our website and will apply to future orders from the date of publication.
Contact
For returns, warranty claims, or assistance, please contact:
UK Air Comms Ltd trading as Axis53
Email: sales@axis53.com
Website: www.axis53.com